The average turnaround time for a task is 2-3 business days. Delays may occur due to missing documentation, incomplete details, task complexity, multiple revisions, high volume of tasks, external dependencies, etc.
The average turnaround time for a task is 2-3 business days. However, there are several reasons why a task might take longer:
- Missing Documentation or Requirements: We are still waiting to hear from you regarding certain documentation or requirements that were not included in the task description.
- Incomplete Task Details: The task was submitted with missing details that are necessary for its completion.
- Complex Tasks: Some tasks are inherently more complex and cannot be completed within the standard 2-3 days. For example, building an API integration between two platforms could take 10 days or longer. In such cases, your Customer Success Manager will communicate with you in advance to get your approval on the estimated time.
- Multiple Revisions: If a task requires several rounds of revisions, this can extend the completion time.
- High Volume of Concurrent Tasks: During peak times or if you have a high volume of tasks submitted simultaneously, the turnaround time may be affected. Our team works diligently to manage workload, but occasionally, delays can occur.
- External Dependencies: Tasks that rely on third-party services or approvals (e.g., waiting for access to a client's external system or awaiting feedback from a third party) can also experience delays.
- Specialized Requests: Certain specialized or highly technical requests might require additional time for research, planning, and execution.
- Unexpected Challenges: Occasionally, unforeseen technical challenges or issues may arise that can delay task completion. In such instances, we will promptly inform you and provide an updated timeline.
For any delays or extended timelines, your Customer Success Manager will keep you informed and provide regular updates.